Making changes to an application

We know that sometimes things can change. To help us process your case quickly, let us know about any changes straightaway.

Where the change affects the application, we'll reassess it based on our lending criteria and affordability at the time.

Please use our affordability calculator to recheck your client's case before you ask to make a change.

If you need to update us with any other information, please send us a message via case tracking (MATS) on Introducer Internet. We can’t accept credit/debit card details via MATS. You should continue to phone us with these details.

How to tell us about the change

Type of change	How to tell us about the change	Who can tell us about the change
Loan amount or LTV - include a clear breakdown of the new loan amount/LTV. Product - the product you select must match the case type, meet the LTV criteria and be on sale at time of the request. Give a clear breakdown of which loan part the new product applies to (if applicable). Repayment method - include a clear breakdown of the new repayment method. Purchase price - tell us if the loan amount is staying the same and the source of additional deposit (if applicable). Mortgage term (in years and months) - the term can't go beyond any applicant's retirement age. Income - we may need to validate this. Client's current residential address - we may need to see proof of address. Client's date of birth - we'll need to see proof of ID. Client's name - we may need proof of ID. Solicitor details - include the name, postcode and panel number of new solicitor and reason for the change.	Send us a message via case tracking (MATS) in Introducer Internet. Log on	Intermediary only
Tenure - if changing from freehold to leasehold, we need to know the: unexpired term on lease, service charge, and ground rent. Employment details. Financial commitments - we may may need to validate this.	Send us a message via case tracking (MATS) in Introducer Internet. Log on	Intermediary or administrator
Change of residential property where the application has been agreed by underwriting (you'll have received confirmation via MATS tracking). Don't forget to recheck affordability before completing the substitute property form.	Substitute property form	Intermediary only
Retained property that was not included on the original residential application. Residential application where the applicant is remortgaging and raising capital to buy another property.	Additional property form	Intermediary or administrator
Change of residential property where the application hasn't been agreed by underwriting. Change of Buy to Let property being mortgaged. Adding a 2nd applicant. Removing or replacing an applicant.	New application on Introducer Internet.	Intermediary only

Offer extensions

Our mortgage offers are valid for 6 months from date of issue or up to the product completion deadline, whichever comes first. We'll consider an extension subject to the following:

You send us any new supporting documentation we need.
You tell us about any change in your client’s circumstances.
The case is re-decisioned and still meets our current lending criteria.
You complete a new credit check and affordability assessment.
You select a new product for your client.
We carry out a new property valuation.